Privacy Policy

1. Introduction

Harken is a feedback collection platform operated by Cone Crows LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect information when you use our service.

Harken serves two types of users: Platform Users (our customers who use the Harken console to collect and manage feedback) and End Users (users of our customers' applications who submit feedback through the Harken SDK).

2. Information We Collect

Platform Users (Our Customers)

When you create a Harken account, we collect:

• Email address (for authentication and communication)
• Password (securely hashed, never stored in plain text)
• Organization and application information you provide (tenant name, app names)

End Users (Your Customers)

Harken is designed with privacy in mind. By default, end users are pseudonymous. We collect:

• A randomly generated anonymous identifier (stored locally on the device)
• Feedback content (the message they submit)
• Feedback category (bug, idea, etc.)
• Optional device metadata (app version, platform, device type) if provided by the SDK integration
• Optional file attachments (screenshots, etc.)

We do not collect end user email addresses, names, or other personally identifiable information unless explicitly provided in feedback content by the end user themselves.

3. How We Use Information

We use collected information to:

• Provide and operate the Harken service
• Authenticate platform users
• Send transactional emails (account verification, password resets)
• Improve our service and fix issues
• Respond to support requests

We do not use your data for advertising or sell it to third parties.

4. Data Storage and Security

Your data is stored using Supabase, which provides secure, encrypted database storage with modern access controls. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or destruction.

File attachments are stored in secure cloud storage with access controlled by time-limited signed URLs.

5. Data Sharing

We do not sell your personal data.

We may share information with:

• Service providers who assist in operating our platform (e.g., hosting, email delivery)
• Law enforcement or government agencies when required by law

Platform users can access feedback data collected through their applications. Data export functionality is coming soon.

6. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide services. Platform users can delete their account and associated data by contacting us. Upon account deletion, we will remove your data within 30 days.

Feedback data is owned by the platform user (our customer) who collected it. Platform users can delete individual feedback items or all data associated with their applications. Self-service deletion through the Harken console is coming soon; in the meantime, contact us for assistance.

7. Children's Privacy

Harken is not intended for use by children under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify platform users of material changes by email or through the Harken console. Your continued use of Harken after changes become effective constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Cone Crows LLC
Email: privacy@conecrows.com